Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Once your order has been processed, it will be prepared for shipment.

Please note that processing time does not include shipping time.

2. Shipping Origin

Our jewellery is shipped directly from our trusted international suppliers to ensure a wide selection of unique designs and competitive pricing.

3. Estimated Delivery Times

Delivery times vary depending on your location:

• United Kingdom: 7–15 business days

• United States & Canada: 7–18 business days

• Australia: 10–20 business days

• Rest of the world: 10–25 business days

Please note these are estimated delivery times, not guaranteed.

4. Shipping Delays

Occasionally, delivery may take longer due to factors beyond our control, including but not limited to:

• Customs clearance

• Postal service delays

• High demand periods

• Weather conditions

We appreciate your patience and understanding in these cases.

5. Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information where available. Tracking updates may take 2–5 days to appear after dispatch.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees, depending on your country’s regulations. These charges are not included in the product price or shipping cost and are the responsibility of the customer.